Carpet Cleaning
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Payment before service?
After cleaning carpets and upholstery for many years we have seen many questionable practices, we recently have visited a website offering carpet cleaning services in this area, when clicking on the ‘get quote’ button I was asked to make sure my credit card was to hand! Stop! We believe this is the correct procedure to follow:
A customer calls or makes an e mail enquiry -
We respond with by offering to visit and conduct a survey, or by sending an e mail costing (this is free of charge)
If the quotation is acceptable -
We will call in, phone or e mail suggesting some times that may be suitable to our customers. (again free of charge)
On the day we arrive, we will execute our three stage cleaning process and only then, will we present our invoice, we expect no pre-payments or deposits, we are confident that you will be pleased with our standards of work.
We are NCCA (National Carpet Cleaners Association) members and follow a strict code of conduct, giving our customers peace of mind.
