Carpet Cleaning
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Carpet cleaning - communication is key.
After cleaning carpets for more than twenty years, looking back at the huge changes in equipment, solutions, technology and communication, its hard to believe how we managed before.
When we first started our business, photocopied leaflets and linage advertisements were used to tell everyone in our area about our services. We also relied on our answer phone, with mobile phones yet to be introduced, picking up our messages when I arrived home was a regular part of the day. ( we wouldn’t be without our mobile phones today by the way)
Word of mouth is as important today as it was twenty years ago, we strive to produce top results and improve our services, this often will gain favourable comments from our customers, which in turn generates new clients.
The importance of a long term view in carpet cleaning (or any other other business) should not be overlooked, people like a trusted relationship with any trades person. A carpet cleaner’s job is probably one of the most personal trade experience a customer may have. Our job is to move items of furniture throughout the home, in the bedroom, conservatory, bathroom, study, lounge, almost everywhere! This is why honesty and discretion HAS to be at the top of our list of importance.
As I am tapping on our lap-top now, I personally realise the impact of the Internet, potential customers can find a wealth of information in the comfort of their own home, often in seconds. Google, MSN, Yahoo and many other search engines will enable customers to locate us, and hopefully find the information they are looking for. A well designed website is a crucial tool in our communication with people in our community, particularly when quotations for cleaning rugs, carpets or upholstery are required quickly. Our online quotation form enables people to receive cleaning quotations on the day our form is submitted.
